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Virtual Shoe Shop logo TERMS OF BUSINESS

Shipping charges | Delivery times | Sizes | Colours | Soles | Special orders | Prices | Taxes | Returns and Exchanges | Who we are | Acknowledgements | More terms of business

Shipping charges

Shoes are normally shipped by First class mail (within UK) or Air mail. If required we can also ship by FedEx, which is faster but more expensive, especially on small orders. The costs are :
  • to UK (1st class mail): 1st pair £3.50, any additional pair £2.50
  • to Europe (air mail): 1st pair £9.00 any additional pair £5.00
  • to Rest of the World (air mail): 1st pair £12.00 any additional pair £8.00
  • to anywhere by Express courier delivery: 1st pair £35.00 any additional pair £10.00

Delivery times
  • Sale stock: up to 1 week depending on destination (next day dispatch)
  • Ray Rose range: 1-2 weeks depending on destination
  • Supadance range: 1-2 weeks depending on destination
  • International Dance Shoes range: 1-3 weeks depending on destination
  • DANSport basic collection: 2-3 weeks depending on destination
  • DSI range: 1-3 weeks depending on destination
  • Volver range: 6-8 weeks depending on destination
  • Dance Naturals range: 6-8 weeks depending on destination
  • Special orders: 6-8 weeks depending on destination
We regret we can not guarantee that the shoes will arrive in time for your next competition, sorry! We strongly recommend that you always have at least one pair in case there is a problem with stock availability, customs, delivery etc.

Credit cards are charged on the day of dispatch from our office to the customer.


Being a British company we always indicate British shoe sizes. For European, Japanese and US sizes please refer to the Shoe size conversion chart (If you can not decide between two different sizes - use the larger one! Most shoes are made to give you rather tight fit).


Due to various monitors, graphic cards, screen resolution etc. please note that the shade of colours seen on your monitor may vary slightly from the real product.

Satin shoes are made white for easy dyeing to match your costume color. Here is more info on dyeing satin shoes


Most dance shoes we sell come with suede soles, which are only suitable for indoor use. Assume sude soles unless otherwise stated. Only selected models made by VOLVER and NUEVA EPOCA come with Leather soles, which is always clearly indicated.

Special orders

Some rare combinations of model/size/width/material are marked (Spec order). These are "special order" shoes, which are not stocked (not even by the relevant factories). We will order them to be made for you, however on the condition that these shoes can not be cancelled or returned. Also we are unable to guarantee any set delivery dates, sorry.


all our prices are shown in British Pound Sterling (GBP). To convert them to your currency you may use an independent currency converter, such as www.xe.com


All prices are shown exclusive of VAT (sales tax). Deliveries to UK and European Union countries are subject of VAT at 20%. No sales taxes will be added on deliveries to any other countries. Also children items are VAT free where indicated.


We will accept returns/exchanges of all shoes providing they come back unused, in the original factory condition, including the original shoe box. Just send the shoes back to the address shown on your invoice and enclose your invoice or its photocopy plus a note explaining what you would like us to do. (exchange for...../refund).

If shoes are sent back without the original box or when the box has been damaged (by writing or sticking postage stamps on it), we reserve the right to charge the customer for the cost of a new box (currently £5.00).

Shipping/handling charges are non-refundable.

If an error has been made by ZEM and a wrong item has been shipped we will refund the postage, but in no circumstances we can refund higher postage that was paid by the customer in the first place.

Who we are

Virtual Dance Shoe Shop is run by ZEM Software, the company who owns and maintains Dancesport UK web site. (This is how we raise funds for further development of our site.)

Any purchases from the Virtual Shoe Shop will appear on your card as "ZEM / DANCESPORT UK"

If you have any queries contact our Head of operations Eva Allen webmaster@zem.co.uk

Here are more detailed Terms of business.


All trademarks are the properties of their respective owners and are acknowledged.

This page is part of and should be viewed in the frame context of Virtual Shoe Shop