Terms of Business

Terms of payment | Taxes | Shipping charges | Overseas customers | Returns policy | Return instructions

VisaMasterCard

Terms of payment

We accept VISA, MasterCard, EuroCard, Electron cards, International money orders and payments by British cheques.

We also accept official purchase orders from British government and educational establishments. We regret, but can not offer credit terms to overseas customers.


Taxes

All prices are shown exclusive of VAT (sales tax). UK and EC customers have to add VAT at 20%. Other customers do not pay any sales tax.


Shipping charges

  • To UK (1st class mail) -> First item £3.50, each additional item £2.50
  • To Europe (air mail) -> First item £9.00, each additional item £5.00
  • To Rest of the world NOT SHOES (air mail) -> First item £9.00, each additional item £5.00
  • To Rest of the world SHOES (air mail) -> First item £12.00, each additional item £8.00
  • To Rest of the world ANYTHING (FedEx) -> First item £35.00, each additional item £10.00
Shipping charges are subject of VAT (sales tax) at the same rate, as the goods shipped, currently 20% for UK and EC customers and tax free for all other customers. This is the requirement of Customs and Excise, for more details contact your local Customs and Excise office.

In case you order more than one item and not not items are available from stock, we will do a partial shipping of the items that are available first and complete the order as soon as possible. The number of shippings we do does not change the total amount charged to the customer for shipping. If you do not want to receive a partial shipping - please indicate that in the special instructions section during ordering.


Overseas customers

All our prices are shown and invoices are issued in British Pound Sterling £ (GBP)

When you pay for goods by a credit card, YOUR credit card company automatically converts our GBP price into your currency, for example $. The exchange rates used by YOUR credit card company may vary daily and we are unable to tell you exactly how many $ your credit card company will charge you. That is totally beyond our control.

For current exchange rates you may use XE online currency converter

If you however wish to find out the EXACT price in $ you should :
  • Call your credit card company and find out if they apply any charges for currency conversion
  • Ask for the GBP exchange rate of the day. (Typically a number between 1.2 and 1.5)
  • Multiply that number by our price in GBP
Alternatively you may not worry about it, since the difference between the approximate US$ price and the price shown on your statement will probably be less than the cost of your phone call.



Returns policy

Most products, including sale stock items, can be returned for refund or exchange within 60 days from the purchase date. Goods have to be returned in the unused, resaleable condition and the original stock packaging (Shoe box/ CD case/DVD case, etc.) has to be included. If the original box is not included we reserve the right to charge the customer for replacing it. Of course this does not include the outer packaging like cardbord box, jiffy bag or envelope.

DVDs, CDs, and books can only be exchanged for the same if they are faulty on arrival to customer.

Items made to measure are non-returnable.

You are under a duty to take reasonable care of any goods you intend to return to us. This does not affect your statutory rights.

If you wish to return any product please follow these instructions:

Return instructions

To return any goods purchased from us please send them back to:

ZEM Dancesport UK
11 Odeon Parade
480 London Road
Isleworth
Middlesex
TW7 4RL
UK

including a printout of you order confirmation or a copy of your invoice or hand written order number, customer name and address, which should match our records. Also include a note stating clearly if you require a refund or exchange.

Please note the postage costs are not refundable, except when a mistake was made on our end and we shipped goods different from what a customer ordered.

If you are sending the goods from outside of Europen Union, you have to fill in customs declaration. You should also write clearly on the outside of the package RETURN/EXCHANGE. This is for UK customs, who otherwise may stop the parcel and impose import duties to pay.

For more info contact sales@zem.co.uk